Context142609
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qkg:contextText | As quoted by Jeff Toister, Service Failure: The Real Reasons Employees Struggle with Customer Service and what You Can Do about it (2012) This quote has also been attributed to Selfridge's business associate,. The previous prevailing motto in the field was "Assume that the customer is right until it is plain beyond all question he is not. (en) |
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qkg:Mention289752 | qkg:hasContext |
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