Mention296809
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so:text | Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite of the fact such a method was developed by General Electric in the 1950' s as a tool for determining the need for corrective action on a specific product line. (en) |
so:isPartOf | https://en.wikiquote.org/wiki/Philip_B._Crosby |
so:description | Quality Is Free, 1977 (en) |
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qkg:Quotation280053 | qkg:hasMention |
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