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When things go badly, it is your fault, not theirs. You are responsible. Analyze how it happened, make the necessary fixes, and move on. No mass punishments or floggings. Fire people if you need to, train harder, insist on a higher level of performance, give halftime rants if that shakes a group up. But never forget that failure is your responsibility. Share the credit, take the blame, and quietly find out and fix things that went wrong. A psychotherapist who owned a school for severely troubled kids had a rule: "Whenever you place the cause of one of your actions outside yourself, it's an excuse and not a reason." This rule works for everybody, but it works especially for leaders. (en) |
