Mention678720
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so:text | TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program. (en) |
so:isPartOf | https://en.wikiquote.org/wiki/Shoji_Shiba |
qkg:hasContext | qkg:Context334348 |
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qkg:Quotation643685 | qkg:hasMention |
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