Mention834062

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so:text In definitional terms, a process is simply a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus’s emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action. (en)
so:isPartOf https://en.wikiquote.org/wiki/Thomas_H._Davenport
so:description Process Innovation: Reengineering Work through Information Technology, 1993 (en)
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